New Haven Legal Assistance Association, Inc. (NHLAA) is committed to protecting the privacy and confidentiality of individuals who visit our website, contact our organization, or use our services.

This Privacy Policy describes the types of information we may collect, how that information may be used, the choices available to you regarding your information, and the measures we take to protect it.

Information We Collect

When you visit our website, we may collect information that you voluntarily provide to us, as well as limited technical information generated when you use the website.

Information you voluntarily provide may include your name, email address, telephone number, and other information you submit through forms on our website.

We may also automatically collect limited technical information about your visit, such as your IP address, browser information, and information about how visitors navigate our website. We may use this information to administer and improve our website, diagnose technical issues, understand website traffic, and improve the experience of our visitors.

Email Addresses and Personal Information

When you complete a form on our website, you may be asked to provide your name, email address, telephone number, or other personal information.

Providing this information is voluntary. However, if you choose not to provide information necessary for us to respond to your request, we may be unable to provide certain services or assistance.

Information submitted to NHLAA will be handled in accordance with our privacy, security, and confidentiality practices. We do not sell personal information submitted through our website.

Cookies and Website Information

Our website may use cookies or similar technologies to help us understand how visitors use the site and to improve website functionality.

A cookie is a small piece of information stored on your device by your web browser. Cookies generally identify a browser or device rather than personally identifying an individual.

You may be able to control the use of cookies through your browser settings.

Our web servers may also automatically collect limited information about your connection to the Internet, including your IP address. We may use this information to deliver requested web pages, diagnose technical problems, administer the website, measure website traffic, and improve our website.

Phone Calls

When you call a telephone number listed on our website, NHLAA does not routinely record the conversation between you and NHLAA staff.

Links to Other Websites

Our website may contain links to websites operated by other organizations.

NHLAA is not responsible for the privacy practices, security, or content of third-party websites. Once you leave the NHLAA website, any information you provide is governed by the privacy practices and policies of the website you are visiting.

We encourage you to review the privacy policies of third-party websites before providing personal information.

SMS/Text Messaging Privacy Policy

New Haven Legal Assistance Association, Inc. (NHLAA) may offer clients and prospective clients the option to receive SMS/text messages from NHLAA.

SMS/text messaging is used for communications related to requests for legal assistance and legal matters. Messages may include appointment reminders, intake follow-ups, case-related updates, requests for information or documents, and other communications related to NHLAA services.

SMS Consent and Opt-In

New Haven Legal Assistance Association, Inc. (NHLAA) offers clients and prospective clients the option to receive SMS/text messages related to their request for legal assistance or legal matter.

Participation in SMS/text messaging is optional and is not required to receive legal services from NHLAA.

How SMS Consent Works

NHLAA may send an individual an SMS consent request asking whether they would like to receive text messages from NHLAA.

No case-related SMS/text messages are sent until the individual affirmatively agrees to receive SMS/text messages by replying YES.

Step 1 – NHLAA Sends the SMS Consent Request

NHLAA sends the following consent request:

New Haven Legal Assistance Association (NHLAA): Would you like to receive text messages from NHLAA regarding your request for legal assistance or legal matter? Messages may include appointment reminders, intake follow-ups, case updates, and requests for information. Reply YES to agree. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.

SMS Terms & Conditions:
https://nhlegal.org/sms-terms-conditions/

Step 2 – Individual Provides Consent

To provide consent, the individual must reply:

YES

If the individual does not reply YES, NHLAA will not enroll the individual in the SMS/text messaging program.

Step 3 – NHLAA Confirms Enrollment

After the individual replies YES, NHLAA sends the following confirmation:

New Haven Legal Assistance Association (NHLAA): You are now opted in to receive text messages regarding your request for legal assistance or legal matter. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.

Opting Out

Recipients may stop receiving SMS/text messages from NHLAA at any time by replying STOP.

After opting out, the recipient will no longer receive SMS/text messages from NHLAA unless they subsequently provide consent to receive messages again.

Help

Recipients may reply HELP for assistance.

For additional assistance, contact New Haven Legal Assistance Association at 203-946-4811 or visit:

https://nhlegal.org/contact-us/

Privacy Policy

https://nhlegal.org/privacy-policy/

SMS Terms & Conditions

https://nhlegal.org/sms-terms-conditions/

Opting Out of SMS Messages

Recipients may opt out of SMS/text communications at any time by replying STOP to an NHLAA text message.

After a recipient opts out, NHLAA will stop sending SMS/text messages to that telephone number unless the individual subsequently provides consent to receive messages again.

SMS Help

Recipients may reply HELP to an NHLAA text message for assistance.

For additional assistance, individuals may contact New Haven Legal Assistance Association at 203-946-4811 or visit:

https://nhlegal.org/contact-us/

SMS Privacy and Data Sharing

NHLAA respects the privacy of individuals who consent to receive SMS/text communications.

Mobile phone numbers, SMS consent information, and SMS opt-in/opt-out data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Information obtained through SMS/text communications will be handled in accordance with NHLAA’s privacy and confidentiality practices and applicable legal and professional obligations.

SMS consent is used solely for communications from NHLAA related to the individual’s request for legal assistance, legal matter, or NHLAA services.

Message frequency varies. Message and data rates may apply.

Information Security

NHLAA takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or method of transmitting information over the Internet can be guaranteed to be completely secure.

Changes to This Privacy Policy

NHLAA may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements.

We encourage visitors to review this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy, SMS/text messaging, or NHLAA’s privacy practices, please contact:

New Haven Legal Assistance Association, Inc.
205 Orange Street
New Haven, CT 06510
Phone: 203-946-4811

Website:
https://nhlegal.org/

For general inquiries:
https://nhlegal.org/contact-us/